If you have registered for one of SNCG’s or Value Chain Training Inc.’s trainings, classes and/or certifications but are unable to attend, please see the below policies regarding cancellations, transferring a registration to a future session, and substitutions. 

Cancellation Policy: Cancellations are accepted in writing via email (to contact@valuechaintraining.com) or by telephone. An email confirming the cancellation will be sent by SNCG or Value Chain Training Inc. Please be aware that refunds issued will be subject to the processing fees if paid by credit card (6% of the amount paid) and any shipping fees and cost of materials provided. For a full refund, written cancellations must be received 15 business days prior to the start date of the training. Cancellations received under 15 business days of the course start date are not entitled to a refund, though the participant may transfer to a future course, or allow a colleague to attend in their place.

Transfer Policy: If you cannot attend a scheduled course, Participants may transfer a registration to another SNCG or Value Chain Training Inc. training. Transfers are acceptedin writing via email (contact@valuechaintraining.com). An email confirming the transfer will be sent by SNCG or Value Chain Training Inc. Transferred credit for future training is valid for 12 months from the time of the original training. Transfers can be made up to 10 business days prior to the original training’s start date.

Course Cancellations: If the course, class, training or session is cancelled by SNCG or Value Chain Training Inc., a full refund or transfer to another course will be provided.

Substitution Policy: Substitutions are accepted in writing email (JonathanCanioni@sn cg.com) by providing the name of the current registrant and the name of the substitute. An email confirming the substitution will be sent by SNCG or Value Chain Training Inc. Substitutions may be made up to 15 business days prior to the training start date.

SNCG or Value Chain Training Inc. shall not be responsible for cancellation or delay in providing training services resulting from causes beyond their reasonable control, including, but not limited to: acts of God; strikes or other labor disturbances; equipment failure; delays in transportation; war; acts of terrorism; riot; epidemics; disease; national or regional emergency; government order; floods; fires; unusually severe weather conditions; accidents; or other contingencies the non-occurrence of which was a basic assumption on which the purchase of the training event(s) was made.

If you have any questions, please reach out to:
contact@valuechaintraining.com